Refund Policy

The Soap Tree wants to ensure you’re completely satisfied with our products. We currently offer product exchanges within 30 days of purchase. Regretfully, we do not provide refunds.

Product Exchanges

Products must be exchanged at their original point of purchase. This means that if you bought your product at a physical store location, you must return to that same location to complete your exchange. Please be sure to bring the item in its original packaging along with any accessory, user manual, warranty card, and authentication certificate. Don’t forget to bring your purchase receipt. The Soap Tree products purchased online must also be exchanged by the original online vendor. To initiate an exchange of an item purchased from shopthesoaptree.com, please contact our customer service center within 30 days of purchase. You will incur in any additional delivery charges, if any apply.

Ineligible products

Our customer service team is eager to assist you and find a solution to your concern as quickly as possible.

However, we do have requirements in order to process your product exchange:

• Damaged or defaced products are not eligible for returns or exchanges.
• Please note that all return items are the customer’s responsibility, even in transit, until the item arrives at The Soap Tree safely.
• The Soap Tree does not take any responsibility for replacing items that are delayed, lost or damaged in transit.
• All additional postage costs will be incurred at the customer’s expense.